TELUS International AI Inc., operating as TELUS Digital, identified unauthorized access to its internal systems and documents on November 12, 2025. The breach occurred on October 18, 2025, and affected research study participants and service providers of the company.
The exposed data included names, addresses, full dates of birth, Social Security numbers, and government-issued ID numbers such as passports or state ID cards. For a small number of individuals, limited protected health information and financial account numbers were also compromised. Over 9,343 Washington residents and 625 Texas residents were affected, with additional affected individuals in other states, including Vermont, as indicated by regulatory filings.
Consumers were notified via U.S. Mail starting March 18, 2026, after the company determined the scope of the incident. The full notice language and exact total number of affected individuals nationwide have not been publicly disclosed. There is no evidence of data-breach specific class action lawsuits or multidistrict litigation related to this incident.