Data Breach WatchDBW

Technology

Medium

investigation open

Updated 29 days ago

TELUS International Data Breach

▼ Key takeaways

•Reports suggest a potential breach involving TELUS International.
•Discovered on August 3, 2026.
•Possible data exposed: Name, Address, Date of Birth, SSN, Government ID, Medical Information, Financial Account Number.
•Affects individuals in: Washington, Texas, Vermont.
•Confirmation level: Confirmed by company.

Breach confirmed

The TELUS International breach is confirmed. If you may be affected, add your details below and we will take it from there.

Detailed summary

On November 12, 2025, TELUS Digital AI, formerly TELUS International, identified unauthorized access to a limited number of its systems. The company learned on March 18, 2026, that personal information from individuals who participated in research studies or provided services was accessed by an unauthorized third party. The incident was reported to the Attorneys General of Texas, Vermont, and Washington.

The breach exposed names, addresses, full dates of birth, Social Security numbers, and government-issued ID numbers. For a smaller number of individuals, limited protected health information and financial account numbers were also exposed. At least 625 Texas residents and 9,343 Washington residents were affected.

While the company has disclosed the breach, specific details regarding notification methods for all affected individuals are not publicly available. Further information may emerge as the investigation progresses.

Data possibly involved

Name
Address
Could be combined with other data for identity theft
Date of Birth
Often used in combination with other data for identity theft
SSN
Can be used to open fraudulent accounts and file false tax returns
Government ID
Medical Information
Financial Account Number

Company Response Timeline

Response Grade

Notified consumers within 91–180 days

Breach Occurred

Nov 12, 2025

Company Discovered

Mar 18, 2026

Regulator Notified

Jul 31, 2026

Consumers Notified

Jul 31, 2026

126 days to discover

135 days to notify consumers

Breach Verification Status

Reports Only

Complete

Initial dark web reports of potential breach

Company Confirmed

Current

Company has acknowledged the breach

Regulator Confirmed

Confirmed by regulatory authorities

Note: Breach verification can take time. Information may evolve as more details become available from companies and regulators.

Case Status:

Investigation Open

We're actively investigating this case and seeking affected individuals.

Were you affected? Submit your information below.

Were You Affected By This Breach?

If you are a customer or have received a data breach notification, you may submit your information as part of our ongoing investigation. Submitting your information is free and does not obligate you.

Were you in the TELUS International breach? Check your email

Free scan against known breach datasets. Then remove your info from data-broker sites with Data Shield.

No signup required. 30-second scan. Your email is only stored if you opt into alerts.

Get your info off data-broker sites

Data Shield files removal requests with every broker that accepts an authorized agent, and gives you the exact link or letter for the brokers that only accept requests from you.

See how Data Shield works

Check Your Risk Level

Answer a few questions to understand how this breach might affect you

Do you use TELUS International?

Yes

What state are you in?

What should I do?

Change your passwords

Update passwords for the affected service and any accounts using the same password

Enable two-factor authentication

Add an extra layer of security to your accounts

Monitor your accounts

Watch for suspicious activity on your financial and online accounts

Watch for phishing attempts

Be cautious of emails or messages claiming to be from the affected company

Consider a credit freeze

Prevent unauthorized access to your credit report

Scan your email for other exposures

Check whether this address shows up in other known breaches. Free, no account.

Get your info off data-broker sites

Data Shield files removal requests with every broker that accepts an authorized agent, and gives you the exact link or letter for the brokers that only accept requests from you.

See how Data Shield works