Centennial Bank, including its Happy State Bank division, reported that a Fidelity Information Services associate sent a customer file to an unintended recipient on August 7, 2026. The recipient opened the file on August 10, recognized the error, and notified FIS. FIS reported the incident to Centennial Bank on August 17, 2026. The recipient confirmed deletion on August 14, and the recipient's financial institution issued a certificate of destruction on August 26, 2026.
The file may have contained names, mailing addresses, dates of birth, account information, customer and entity identification numbers, citizenship, tax information including Federal Taxpayer IDs for some individuals, mailing preferences, customer details, and bank branch details. The sources do not state how many Centennial Bank customers were affected. Centennial Bank said it had no indication that the information had been misused and offered affected customers 24 months of identity-monitoring services.